Privacy Policy

1. Introduction

Welcome to TrueNorth DMC (“we”, “our”, “us”). Your privacy and data security matter to us. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to your data when you use our website (truenorthdmc.us).

2. Information We Collect

We may collect:

  • Personal Information: name, email, phone number, address, passport/visa details when you make an enquiry or booking.

  • Payment Data: billing details required for processing payments.

  • Technical & Usage Data: IP address, browser type, device information, activity logs, and cookies on the site.

3. How We Use Your Information

Your data may be used to:

  • Manage and fulfill travel bookings (tours, flights, hotels, car rentals, visa assistance).

  • Communicate updates, special offers, and respond to your inquiries.

  • Improve user experience, analyze website performance, and enhance services.

  • Comply with legal and regulatory obligations, including immigration or travel requirements.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions properly;

  • Maintain your session and preferences;

  • Analyze website usage to enhance performance and features.

You can manage or disable cookies via your browser settings. Note that disabling certain cookies may affect site functionality.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share data with:

  • Trusted service providers (payment processors, booking partners, analytics services).

  • Legal authorities when required by law (e.g., visa compliance, audit requests).
    These partners are bound to protect your data and only process it as necessary.

6. International Data Transfers

As we operate in the USA and serve Indian clients, your data may be transferred internationally. We implement appropriate safeguards to ensure your data is protected regardless of location.

7. Data Retention

Your personal data is retained as long as necessary to:

  • Provide service to you and maintain records;

  • Comply with legal obligations (e.g., accounting, immigration audits).

After that, data is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

  • Accessing and correcting your personal data.

  • Requesting deletion or restriction of processing.

  • Opting out of marketing communications.

To exercise these rights, email us at sales.us@akshartours.com.

9. Data Security

We maintain appropriate technical and organizational measures (SSL encryption, secure servers, access controls) to safeguard your data from unauthorized access, loss, or misuse.

10. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect or process personal data from minors under the age of 18 (or applicable age in your jurisdiction).